Home > Privacy Statement


Our goal is to maintain your trust and confidence when handling personal information about you.

You Have Choices

As a Fortis customer, you have the opportunity to make choices about how personal information about you may be shared. As you consider this, we encourage you to make choices that enable us to provide you with quality products and services that help you meet your financial needs and objectives.

Security of Personal Information

The security of personal information about you is our priority. We protect this information by maintaining physical, electronic, and procedural safeguards that meet applicable law. We train our employees in the proper handling of personal information. When we use other companies to provide services for us, we require them to protect the confidentiality of personal information they receive.


It is the policy of Fortis businesses that collect U.S. Social Security numbers in the course of business to:

  • protect the confidentiality of such Social Security numbers;
  • prohibit the unlawful disclosure of such Social Security numbers; and
  • limit access to such Social Security numbers.


What is encryption?

Encryption is a way in which Fortis can protect confidential, proprietary and sensitive information by converting it into a coded, unreadable format. Encrypted email can be transformed back into readable form only by the intended message recipient.

Put simply, secure email essentially "locks" a message by authorizing only the recipient with the correct key to "unlock" and view it.

Why does Fortis use email encryption?

Protecting the privacy and security of employee, client, and business partner information has always been a top priority at Fortis. In keeping with this ongoing commitment, Fortis now encrypts external email (both text and attachments) that contains confidential, proprietary and/or sensitive information, including personally identifiable information (e.g., social security numbers and credit card numbers). This enables us to protect this type of information and minimize the risk of potential unauthorized viewing or malicious intervention.

How will Fortis's use of encryption technology impact email recipients?

Secure email recipients should not experience any inerruptions in communications with Fortis due to the use of encryption technology, and no special software or downloads will be required to receive secure email. You will be asked to complete a one-time registration process.

Instructions on how to register and/or retrieve an encrypted message will be included in any secure email you receive from Fortis.

The default delivery option for Fortis Secure Email is Web-based via the Fortis Secure Webmail Center.

  • Receiving Secure Email from Fortis

This page was last updated on October 11, 2013.
We may update this page from time to time, so please check periodically.

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